The study considered factors such as: What are the next steps in the development of your plan? You can control the non-essential cookies in your browser settings and using the 3rd party links. Price reviews are always full of surprises. Iain Mcguffog has been with Bristol Water for four months, but has worked in the water sector since , when he was appointed economic regulation manager at South West Water.
Any revisions made to the timetable will be published on this website. In July last year, a large water main burst in Willsbridge on the outskirts of Bristol, cutting off supply to 35, properties. The CAO allows Bristol Water to complete scenario modelling analysis at both asset and corporate level. For me it was about maturing that and understanding what the business-to-business relationships were, and the different customer segments and the different messages. Increased transparency in setting investment requirements and budgets to customers and Ofwat. Published 4 March Last updated 21 October — see all updates. Ofwat refers Bristol Water appeal 4.
Request a call bisiness. It kept customers informed of the work and was able to lift the boil water notice on 15 January. Click here to go to the interviews Over the past year, the company has launched itself on an ambitious transformation journey, starting at the very top. Mike King, Regulatory Director.
Prescriptive supervision In the case of the Clevedon contamination, Bristol Water flushed the water network in the area meaning it received a fresh supply from other sources. The CMA has appointed the inquiry group. Can you tell us a bit more about the Refill campaign? There, he carried out a variety of activities, including overseeing the and price reviews. Iain Mcguffog, director of strategy and regulation Iain Mcguffog has been with Bristol Water for four months, but has worked in the water sector sincewhen he was appointed economic regulation manager at South West Water.
The study considered factors such as: Bristol Water prices set to fall after CMA ruling Ed Barnes was recruited by Bristol Water to lead the production of its PR19 business plans and its submission to Ofwat.
The team recognised that, in order to meet their objectives, they would need to bring in specialised skills and software to develop their analytic modelling capability. Competition and Markets Authority.
The team put out a tender to bring in specialised modelling software and services to improve strategic planning and prepare for the next Ofwat Price Review PR After a tough couple of price reviews, Bristol Water is bottom of the pile when it comes to PR19 expectations for outperformance. That has given us the opportunity to address a few areas and build on those — which is important to acknowledge. Bristol Water SEAMS Cross Asset Optimiser module has allowed us to optimise investment across our asset base, helping us to maximise the customer benefits we could obtain for a projected level of savings.
Home Case studies Bristol Water. A core part of that is engagement with our customers from the start.
Bristol Water and the Final Determination: what history tells us. – Utility Week
Whatever happens, Bristol Water seems unlikely to get what it is asking for in its business plan — history tells us that much. And to achieve enough tangible change by the time business plans are submitted, to convince Ofwat that further transformation targets are both sincerely set and realistic. Then water fountains were another part of that.
Summary of report 6. The latest Customer Satisfaction Index, produced by the Institute of Customer Service, placed the company joint top out of all the water companies, alongside Yorkshire Water.
A new direction for Bristol Water – Utility Week
But the company managed to get through the AMP5 period, although investment in infrastructure was scaled back to fit the much reduced budget. Your Telephone Number required.
Karam estimates that 25 per cent of employees at Bristol Water have now been with the company for fewer than two years — a phenomenon almost unheard of in the water industry, he claims.
The competition referral saw Bristol Water gain an extra 0. Cost Savings Bristol Water has submitted their business plan to Ofwat. Home Competition and Markets Authority cases.